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Consumer Advisory Panel (CAP)

The Consumer Advisory Panel is to advise on consumer matters of national importance that may have a direct impact on the Authority's operations and mandate, these include but not limited to:

  • Technical issues;
  • Consumer complaints;
  • Availability and access to services;
  • Policy issues; and
  • Strategies to be adopted by the Authority.

The CAP has to also provide advice on the impact of the Authority’s regulatory activities on the consumer; make recommendations and suggestions to the Authority on current consumer concerns; and provide advice on consumer issues referred to it.

For more information about the CAP, see the regulations below.