Customer Care Standards Regulations Applicable To Postal Service Licensees 2021

The Independent Communications Authority of South Africa (“the Authority”) hereby amends the Customer Care Standards Regulations applicable to Postal Service Licensees, 2012, to the extent reflected in the Schedule.

The purpose of these Regulations is to prescribe minimum customer care standards applicable to the Postal Service Licensee. They are intended to:
a) Protect and promote the interests of customers;
b) Ensure quality of service by setting out minimum standards forvcustomer care; and
c) Enable the Authority to monitor and enforce compliance with the customer care standards provided.”