Pretoria – The month of March marks the commemoration of the Consumer Awareness Month and the Independent Communications Authority of South Africa (ICASA) is taking its public education and awareness campaigns to the North West Province from Thursday, 28 February 2019 to Saturday, 02 March 2019.
ICASA will be visiting and interacting with the communities of Orkney during a mall activation at Kanana Mall (Orkney) on Thursday, 28 February 2019. The next stop will see the engagements and discussions taken up with students and stakeholders at Vuselela FET College in Potchefstroom on Friday, 01 March 2019; with the main event being held at Mega City Mall in Mahikeng Saturday,02 March 2019. All events start at 12h00.
The public education and awareness campaigns provide a platform for the communities to interact with ICASA and learn as much to enable them to make informed choices in their consumption of electronic communications services, especially when using smartphones to access and utilise data services.
In the spirit of Consumer Awareness Month, the campaigns provide an opportunity for ICASA to educate consumers about their rights and responsibilities; to ensure that they are protected from unfair, unsafe and unethical practice and to further ensure all consumers are treated safely, fairly and with honesty.
More often than not, consumers are left at a disadvantage with the companies and government entities they encounter, leaving them exposed to unsafe, unfair or unethical practice. “As an entity of government, we have an obligation to change the status quo and ensure that the voice of consumers is as powerful as the governments and corporations or companies they interact with,“ says ICASA.
The public education and awareness campaigns provide edutainment in a fun and interactive way where members of the communities are also given an opportunity to ask questions and get their matters or concerns resolved in real time. Those concerns that cannot be addressed immediately are escalated or referred to relevant stakeholders for resolution.
ICASA would like to encourage members of the communities of Kanana, Potchefstroom, Mahikeng and surrounding areas to come out in large numbers to share their concerns and learn about the latest developments with regards to initiatives by ICASA to bring down the cost of communication in South Africa.
In recent years, ICASA has been working on a number of processes to open offices in all the Provinces, in an effort to bring services to the people of South Africa. ICASA can confidently say it has opened offices in eight (8) Provinces and is currently finalising the process of opening the ninth office.
“ICASA will be making a formal announcement in NW informing the public that our services are now within reach as we have opened an office in Mahikeng and is fully operational since December 2018. We are indeed delighted to have gone this far in making sure that we have a footprint in all Provinces,” concludes ICASA.
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