Our services

ICASA is responsible for regulating the telecommunications, broadcasting and postal industries in the public interest and ensure affordable services of a high quality for all South Africans. It also issues licences to telecommunications and broadcasting service providers, enforces compliance with rules and regulations, protects consumers from unfair business practices and poor quality services, hears and decides on disputes and complaints brought against licensees, and controls and manages the effective use of radio frequency spectrum. 

Our focus areas are the following: 

Broadcasting

We develop regulations for the broadcasting industry, issue licences to service providers, plan and manage the radio frequency spectrum, and protect consumers against poor-quality services. Read more here. 

Licensing

ICASA's Licensing and Compliance Division is responsible for the licensing of broadcasting services (including community, commercial, public and subscription) and electronic communications services. We are further responsible for monitoring and ensuring the compliance of these broadcasting and electronic communications services. Read more here. 

Electronic communication

In terms of telecommunications, our main responsibilities relate to licensing, consumer protection and telecommunication numbering. Read more here.  

Postal services

ICASA has to licence and monitor the South African Post Office in relation to customer-care standards and universal service obligations. This includes the roll-out of street addresses and the provision of retail postal services in under-serviced areas. Read more here.