Quality of Service (QoS) measurement refers to the exercise of measuring the performance of services that are delivered over mobile networks. It provides an indication of what a customer experiences when using his/her cellphone on the cellular mobile network.

ICASA conducts QoS measurements on the networks of mobile operators (Cell C, MTN, Telkom, and Vodacom). The measurements are done to monitor performance of voice services being offered by the operators in specific parts of the country.

The process monitors and analyses the quality of mobile voice service as experienced by the end user. The results are later benchmarked against the QoS standard set by the Authority. The measurements are conducted in areas and in circumstances where mobile voice service is likely to be accessed. These areas include major towns, townships, farm areas, rural areas, major road arteries, economic activity nodes and areas of previous complaints.

The Authority does these measurements in order to ensure that the operators (service providers) maintain a reasonable level of quality of service delivered to their customers. The two key performance indicators (KPIs) measured are fundamentally the Accessibility of the network for calls and the ability of the network to retain (Retainability) the call, i.e. not drop it.

2023/2024 Reports

Voice

2021/ 2022 Reports

Voice

Data

2020/ 2021 Reports

2019/ 2020 Reports

2018/ 2019 Reports

2017/ 2018 Reports

2016/2017 Reports

Older Reports